Refund policy
Return & Refund Policy
At xujie.shop, we want every order to arrive as expected. If you need to request a return, please contact us within 30 days of delivery.
How to Request a Return
Please email:
Include your order number, the item you wish to return, and the reason for your request.
If the product arrived damaged, defective, incomplete, or incorrect, please include clear photographs showing the issue.
Once your request has been reviewed, we will provide return instructions by email. Please do not send any item back before receiving confirmation from us.
Return Conditions
To qualify for a return, the item should generally:
- Be unused and in good condition
- Include original packaging where applicable
- Include all accessories and components
- Not show damage caused after delivery
- Be associated with a valid order
Items that are used, altered, incomplete, or damaged after receipt may not qualify for a full refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Opened hygiene or personal-use items
- Perishable products
- Gift cards
- Final-sale items
- Products damaged through improper use
Damaged or Incorrect Orders
If you receive the wrong product or an item arrives damaged or defective, please contact us promptly.
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
Return Shipping
For returns based on customer preference, return shipping costs are normally the customer's responsibility.
If the return is caused by an incorrect, damaged, or defective product attributable to us, we will provide further instructions.
Refunds
After an approved return is received and reviewed, we will notify you of the result.
Approved refunds are issued to the original payment method, usually within 10 business days after approval.
Your bank or payment provider may require additional processing time.
If more than 15 business days have passed after refund approval, please contact: