Shipping policy
Shipping Policy
xujie.shop provides shipping information at checkout so customers can review delivery costs and estimated delivery times before placing an order.
Order Processing
Most orders are prepared within 2–5 business days after payment confirmation.
Processing time may be longer during holidays, promotional periods, or periods of high order volume.
Standard Shipping
Shipping Fee: $14.00
Estimated Delivery: 7–20 business days
Eligible orders totaling $58.00 or more qualify for free standard shipping where available.
Delivery Estimates
Delivery times are estimates and may be affected by:
- Carrier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Customs processing
- Incorrect or incomplete delivery information
- Other events outside our reasonable control
Tracking
When tracking is available, shipment details will be sent to the email address provided during checkout.
Tracking information may take 48–72 hours after dispatch to begin updating.
Address Changes
Please check your delivery information carefully before completing an order.
If you notice an error, contact us as soon as possible at:
We will try to assist, but address changes cannot be guaranteed once fulfillment has started.
Delayed Packages
If your order is significantly beyond the estimated delivery period, please contact us with your order number.
We will review the available tracking information and help determine the appropriate next step.